This agreement ("user agreement") incorporates the terms
and conditions for Balmer Lawrie & Co. Ltd. ("BL") to provide services to the person (s) ("the User")
intending to purchase or inquiring for any products and/ or services of BL by using BL's websites or
using
any other customer interface channels of BL which includes its sales persons, offices, call centers,
advertisements, information campaigns etc.
Both User and BL are individually referred as 'party' to the agreement and collective referred to as
'parties'.
The User agrees that Organization have no liability of whatsoever nature for Tickets booked through
Personal Booking Tool.
USER'S RESPONSIBILITY OF COGNIZANCE OF THIS AGREEMENT
The Users availing services from BL shall be deemed to have read, understood and expressly accepted
the terms and conditions of this agreement, which shall govern the desired transaction or provision of
such services by BL for all purposes, and shall be binding on the User. All rights and liabilities of
the User and/or BL with respect to any services to be provided by BL shall be restricted to the scope of
this agreement. By accepting this terms and condition user understand and aware that this booking may or
may not be consider to be a official booking and there is no link of this booking with any organization.
BL reserves the right, in its sole discretion, to terminate the access to any or all BL websites or
its other sales channels and the related services or any portion thereof at any time, without notice,
for general maintenance or any reason what so ever. The agreement between Airlines and BL will not
supersede any other agreement in case of airlines contents on the website.
In addition to this Agreement, there are certain terms of service (TOS) specific to the services
rendered/ products provided by BL like the air tickets, MICE, bus, rail, holiday packages etc. Such TOS
will be provided/ updated by BL which shall be deemed to be a part of this Agreement and in the event of
a conflict between such TOS and this Agreement, the terms of this Agreement shall prevail. The User
shall be required to read and accept the relevant TOS for the service/ product availed by the User.
Additionally, the Service Provider itself may provide terms and guidelines that govern particular
features, offers or the operating rules and policies applicable to each Service (for example, flights,
hotel reservations, packages, etc.). The User shall be responsible for ensuring compliance with the
terms and guidelines or operating rules and policies of the Service Provider with whom the User elects
to deal, including terms and conditions set forth in a Service Providers' fare rules, contract of
carriage or other rules.
BL's Services are offered to the User conditioned on acceptance without modification of all the terms,
conditions and notices contained in this Agreement and the TOS, as may be applicable from time to time.
For the removal of doubts, it is clarified that availing of the Services by the User constitutes an
acknowledgement and acceptance by the User of this Agreement and the TOS. If the User does not agree
with any part of such terms, conditions and notices, the User must not avail BL's Services.
In the event that any of the terms, conditions, and notices contained herein conflict with the
Additional Terms or other terms and guidelines contained within any other BL document, then these terms
shall control.
THIRD PARTY ACCOUNT INFORMATION
By using the Account Access service in BL's websites, the User authorizes BL and its agents to
access third party sites, including that of Banks and other payment gateways, designated by them or on
their behalf for retrieving requested information
While registering, the User will choose a password and is responsible for maintaining the
confidentiality of the password and the account.
The User is fully responsible for all activities that occur while using their password or account. It
is the duty of the User to notify BL immediately in writing of any unauthorized use of their password or
account or any other breach of security. BL will not be liable for any loss that may be incurred by the
User as a result of unauthorized use of his password or account, either with or without his knowledge.
The User shall not use anyone else's password at any time
FEES PAYMENT
BL reserves the right to charge listing fees for certain listings, as well as transaction fees based
on certain completed transactions using the services. BL further reserves the right to alter any and all
fees from time to time, without notice.
BL reserves the right to charge listing fees for certain listings, as well as transaction fees based on
certain completed transactions using the services. BL further reserves the right to alter any and all
fees from time to time, without notice.
BL reserves the right to charge listing fees for certain listings, as well as transaction fees based on
certain completed transactions using the services. BL further reserves the right to alter any and all
fees from time to time, without notice.
In the rare possibilities of the reservation not getting confirmed for any reason whatsoever, we will
process the refund and intimate you of the same. Balmer Lawrie is not under any obligation to make
another booking in lieu of or to compensate / replace the unconfirmed one. All subsequent further
bookings will be treated as new transactions with no reference to the earlier unconfirmed reservation.
The User shall request Balmer Lawrie for any refunds against the unutilized or 'no show' air or hotel
booking for any reasons within 90 days from the date of departure for the air ticket and/or the date of
check in for the hotel booking. Any applicable refunds would accordingly be processed as per the defined
policies of Airlines, hotels and Balmer Lawrie as the case may be. No refund would be payable for any
requests made after the expiry of 90 days as above and all unclaimed amounts for such unutilized or ?no
show? air or hotel booking shall be deemed to have been forfeited.
CONFIDENTIALITY
BL may send booking confirmation & itinerary information & update the customer on the booking status
and any further itinerary information via SMS (short messaging service) on the mobile number given by
the customer at the time of booking. The customer hereby unconditionally consents such intimation via
SMS by BL in accordance with the 'Do not disturb' guidelines of Telecom Regulatory Authority of India
(TRAI) or such other authority in India and abroad.
ONUS OF THE USER
BL is responsible only for the transactions that are done by the User through BL. BL will not be
responsible for screening, censoring or otherwise controlling transactions, including whether the
transaction is legal and valid as per the laws of the land of the User.
BL is responsible only for the transactions that are done by the User through BL. BL will not be
responsible for screening, censoring or otherwise controlling transactions, including whether the
transaction is legal and valid as per the laws of the land of the User.
BL is responsible only for the transactions that are done by the User through BL. BL will not be
responsible for screening, censoring or otherwise controlling transactions, including whether the
transaction is legal and valid as per the laws of the land of the User.
ADVERTISERS ON BL OR LINKED WEBSITES
BL is not responsible for any errors, omissions or representations on any of its pages or on any links
or on any of the linked website pages. BL does not endorse any advertiser on its web pages in any
manner. The Users are requested to verify the accuracy of all information on their own before
undertaking any reliance on such information.
The linked sites are not under the control of BL and BL is not responsible for the contents of any
linked site or any link contained in a linked site, or any changes or updates to such sites. BL is
providing these links to the Users only as a convenience and the inclusion of any link does not imply
endorsement of the site by BL.
INSURANCE
Unless explicitly provided by BL in any specific service or deliverable, obtaining sufficient
insurance coverage is the obligation/option of the user and BL doesn't accept any claims arising out of
such scenarios.
Insurance, if any provided as a part of the service/ product by BL shall be as per the terms and
conditions of the insuring company. The User shall contact the insurance company directly for any claims
or disputes and BL shall not provide any express or implied undertakings for acceptance of the claims by
the insurance company.
FORCE MAJURE CIRCUMSTANCES
The user agrees that there can be exceptional circumstances where the service operators like the
airlines, hotels, the respective transportation providers or concerns may be unable to honor the
confirmed bookings due to various reasons like climatic conditions, labor unrest, insolvency, business
exigencies, government decisions, operational and technical issues, route and flight cancellations etc.
If BL is informed in advance of such situations where dishonor of bookings may happen, it will make its
best efforts to provide similar alternative to its customers or refund the booking amount after
reasonable service charges, if supported and refunded by that respective service operators. The user
agrees that BL being an agent for facilitating the booking services shall not be responsible for any
such circumstances and the customers have to contact that service provider directly for any further
resolutions and refunds.
The User agrees that in situations due to any technical or other failure in BL, services committed
earlier may not be provided or may involve substantial modification. In such cases, BL shall refund the
entire amount received from the customer for availing such services minus the applicable cancellation,
refund or other charges, which shall completely discharge any and all liabilities of BL against such
non-provision of services or deficiencies. Additional liabilities, if any, shall be borne by the User.
BL shall not be liable for delays or inabilities in performance or nonperformance in whole or in part
of its obligations due to any causes that are not due to its acts or omissions and are beyond its
reasonable control, such as acts of God, fire, strikes, embargo, acts of government, acts of terrorism
or other similar causes, problems at airlines, rails, buses, hotels or transporters end. In such event,
the user affected will be promptly given notice as the situation permits.
Without prejudice to whatever is stated above, the maximum liability on part of BL arising under any
circumstances, in respect of any services offered on the site, shall be limited to the refund of total
amount received from the customer for availing the services less any cancellation, refund or others
charges, as may be applicable. In no case the liability shall include any loss, damage or additional
expense whatsoever beyond the amount charged by BL for its services.
In no event shall BL and/or its suppliers be liable for any direct, indirect, punitive, incidental,
special, consequential damages or any damages whatsoever including, without limitation, damages for loss
of use, data or profits, arising out of or in any way connected with the use or performance of the BL
website(s) or any other channel . Neither shall BL be responsible for the delay or inability to use the
BL websites or related services, the provision of or failure to provide services, or for any
information, software, products, services and related graphics obtained through the BL website(s), or
otherwise arising out of the use of the BL website(s), whether based on contract, tort, negligence,
strict liability or otherwise.
BL is not responsible for any errors, omissions or representations on any of its pages or on any links
or on any of the linked website pages.
SAFETY OF DATA DOWNLOADED
The User understands and agrees that any material and/or data downloaded or otherwise obtained through
the use of the Service is done entirely at their own discretion and risk and they will be solely
responsible for any damage to their computer systems or loss of data that results from the download of
such material and/or data.
Nevertheless, BL will always make its best endeavors to ensure that the content on its websites or
other information channels are free of any virus or such other malwares.
FEEDBACK FROM CUSTOMER AND SOLICITATION:
The customer is aware that BL provides various services like hotel bookings, car rentals, holidays and
would like to learn about them, to enhance his / her travel experience.
The customer hereby specifically authorizes BL to contact the user with offers on various services
offered by it through direct mailers, e-mailers, telephone calls, short messaging services (SMS) or any
other medium, from time to time. In case that the customer chooses not to be contacted, he / shall write
to BL for specific exclusion.
The customers are advised to read and understand the privacy policy of BL on its website in accordance
of which BL contacts, solicits the user or shares the user's information.
PROPRIETARY RIGHTS
BL may provide the User with contents such as sound, photographs, graphics, video or other material
contained in sponsor advertisements or information. This material may be protected by copyrights,
trademarks, or other intellectual property rights and laws.
The User may use this material only as expressly authorized by BL and shall not copy, transmit or
create derivative works of such material without express authorization.
The User acknowledges and agrees that he/she shall not upload post, reproduce, or distribute any
content on or through the Services that is protected by copyright or other proprietary right of a third
party, without obtaining the written permission of the owner of such right.
Any copyrighted or other proprietary content distributed with the consent of the owner must contain the
appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of
copyrighted or other proprietary content is illegal and could subject the User to personal liability or
criminal prosecution.
VISA OBLIGATIONS OF THE USER
The travel bookings done by BL are subject to the applicable requirements of Visa which are to be
obtained by the individual traveller. BL is not responsible for any issues, including inability to
travel, arising out of such Visa requirements and is also not liable to refund for the untraveled
bookings due to any such reason.
PERSONAL AND NON-COMMERCIAL USE LIMITATION
Unless otherwise specified, the BL services are for the User's personal and non - commercial use. The
User may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create
derivative works from, transfer, or sell any information, software, products or services obtained from
the BL website(s) without the express written approval from BL.
INDEMNIFICATION
The User agrees to indemnify, defend and hold harmless BL and/or its affiliates, their websites and
their respective lawful successors and assigns from and against any and all losses, liabilities, claims,
damages, costs and expenses (including reasonable legal fees and disbursements in connection therewith
and interest chargeable thereon) asserted against or incurred by BL and/or its affiliates, partner
websites and their respective lawful successors and assigns that arise out of, result from, or may be
payable by virtue of, any breach or non-performance of any representation, warranty, covenant or
agreement made or obligation to be performed by the User pursuant to this agreement.
The user shall be solely and exclusively liable for any breach of any country specific rules and
regulations or general code of conduct and BL cannot be held responsible for the same.
RIGHT TO REFUSE
BL at its sole discretion reserves the right to not to accept any customer order without assigning any
reason thereof. Any contract to provide any service by BL is not complete until full money towards the
service is received from the customer and accepted by BL.
BL at its sole discretion reserves the right to not to accept any customer order without assigning any
reason thereof. Any contract to provide any service by BL is not complete until full money towards the
service is received from the customer and accepted by BL.
The user is in breach of this agreement, the TOS and/or the documents it incorporates by reference;
BL is unable to verify or authenticate any information provided by the user; or
BL is unable to verify or authenticate any information provided by the user; or
BL may at any time in its sole discretion reinstate suspended users. Once the user have been
indefinitely suspended the user shall not register or attempt to register with BL or use the website in
any manner whatsoever until such time that the user is reinstated by BL.
Notwithstanding the foregoing, if the user breaches this agreement, the TOS or the documents it
incorporates by reference, BL reserves the right to recover any amounts due and owing by the user to BL
and/or the service provider and to take strict legal action as BL deems necessary.
RIGHT TO CANCELLATION BY BL IN CASE OF INVALID INFROMATION FROM USER
The User expressly undertakes to provide to BL only correct and valid information while requesting for
any services under this agreement, and not to make any misrepresentation of facts at all. Any default on
part of the User would vitiate this agreement and shall disentitle the User from availing the services
from BL.
In case BL discovers or has reasons to believe at any time during or after receiving a request for
services from the User that the request for services is either unauthorized or the information provided
by the User or any of them is not correct or that any fact has been misrepresented by him, BL in its
sole discretion shall have the unrestricted right to take any steps against the User(s), including
cancellation of the bookings, etc. without any prior intimation to the User. In such an event, BL shall
not be responsible or liable for any loss or damage that may be caused to the User or any of them as a
consequence of such cancellation of booking or services.
The User unequivocally indemnifies BL of any such claim or liability and shall not hold BL responsible
for any loss or damage arising out of measures taken by BL for safeguarding its own interest and that of
its genuine customers. This would also include BL denying/cancelling any bookings on account of
suspected fraud transactions.
INTERPRETATION NUMBER AND GENDER
The terms and conditions herein shall apply equally to both the singular and plural form of the terms
defined. Whenever the context may require, any pronoun shall include the corresponding masculine,
feminine and neuter form. The words "include", "includes" and "including" shall be deemed to be followed
by the phrase "without limitation". Unless the context otherwise requires, the terms "herein", "hereof",
"hereto", 'hereunder" and words of similar import refer to this agreement as a whole.
SEVERABILITY
If any provision of this agreement is determined to be invalid or unenforceable in whole or in part,
such invalidity or unenforceability shall attach only to such provision or part of such provision and
the remaining part of such provision and all other provisions of this Agreement shall continue to be in
full force and effect.
HEADINGS
The headings and subheadings herein are included for convenience and identification only and are not
intended to describe, interpret, define or limit the scope, extent or intent of this agreement, terms
and conditions, notices, or the right to use this website by the User contained herein or any other
section or pages of BL Websites or its partner websites or any provision hereof in any manner
whatsoever.
In the event that any of the terms, conditions, and notices contained herein conflict with the
Additional Terms or other terms and guidelines contained within any particular BL website, then these
terms shall control.
RELATIONSHIP
None of the provisions of any agreement, terms and conditions, notices, or the right to use this
website by the User contained herein or any other section or pages of BL Websites or its partner
websites, shall be deemed to constitute a partnership between the User and BL and no party shall have
any authority to bind or shall be deemed to be the agent of the other in any way.
UPDATION OF THE INFORMATION BY BL
User acknowledges that BL provides services with reasonable diligence and care. It endeavors its
best to ensure that User does not face any inconvenience. However, at some times, the information,
software, products, and services included in or available through the BL websites or other sales
channels and ad materials may include inaccuracies or typographical errors which will be immediately
corrected as soon as BL notices them. Changes are/may be periodically made/added to the information
provided such. BL may make improvements and/or changes in the BL websites at any time without any notice
to the User. Any advice received except through an authorized representative of BL via the BL websites
should not be relied upon for any decisions.
MODIFICATION OF THESE TERMS OF USE
BL reserves the right to change the terms, conditions, and notices under which the BL websites are
offered, including but not limited to the charges. The User is responsible for regularly reviewing these
terms and conditions.
JURISDICTION
BL hereby expressly disclaims any implied warranties imputed by the laws of any jurisdiction or
country other than those where it is operating its offices. BL considers itself and intends to be
subject to the jurisdiction only of the courts of NCR of Delhi, India.
In cases of dispute the courts of Delhi shall have exclusive jurisdiction in the matters covered under
the agreement.
RESPONSIBILITIES OF USER VIS--VIS THE AGREEMENT
The User expressly agrees that use of the services is at their sole risk. To the extent BL acts only as
a booking agent on behalf of third party service providers, it shall not have any liability whatsoever
for any aspect of the standards of services provided by the service providers. In no circumstances shall
BL be liable for the services provided by the service provider. The services are provided on an "as is"
and "as available" basis. BL may change the features or functionality of the services at any time, in
their sole discretion, without notice. BL expressly disclaims all warranties of any kind, whether
express or implied, including, but not limited to the implied warranties of merchantability, fitness for
a particular purpose and non-infringement. No advice or information, whether oral or written, which the
User obtains from BL or through the services shall create any warranty not expressly made herein or in
the terms and conditions of the services. If the User does not agree with any of the terms above, they
are advised not to read the material on any of the BL pages or otherwise use any of the contents, pages,
information or any other material provided by BL. The sole and exclusive remedy of the User in case of
disagreement, in whole or in part, of the user agreement, is to discontinue using the services after
notifying BL in writing.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising
directly or indirectly out of the decline of authorization for any Transaction, on Account of the
Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to
time
INDEMNITY
The party shall indemnify and keep each other indemnified against all losses or claims for injuries or
damages whatsoever which may arise out or in consequent of the execution of any part(s) of the work
under the agreement.
By Vacations Exotica – Balmer Lawrie
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